Checking your GDAP relationship

Modified on Mon, 2 Dec at 9:10 AM

This provides instructions on how to check your GDAP relationship and permission settings with one of your customer tenants.

Log into the Microsoft partner center and go to the customer list - https://partner.microsoft.com/en-us/dashboard/commerce2/customers/list
Open the customer and click the "admin relationships" tab on the left side.
- Make sure you have an active relationship that has not expired
- Open the relationship and make sure it has the Microsoft Entra Roles for "Global Reader" and "Application Administrator" as a minimum
- Look at the security groups below. Ensure the security group that has your Sync 365 user in it is listed. Click on the security group
- Make sure that the security group has Global Reader and Application Administrator selected in the roles
If the delegated admin account that is used in Sync 365 is not in one of the group with the permissions assigned
- In your own Azure AD(Entra) tenant make sure the account is added to the group to fix the issue

After this is resolved in Sync 365 you can click Refresh Data > Refresh Office 365 data to force a refresh.