Error: The user or administrator has not consented to use the application
This error occurs when the Sync 365 app hasn’t been granted proper consent within the customer tenant — either because the app was deleted or the GDAP permissions are misconfigured.
Cause: The Sync 365 License application needs Application Administrator rights to be granted via GDAP. If this permission is missing, consent fails — especially on first-time connections.
If this doesn’t resolve the issue, contact support@sync365.app