Custom License Billing - Sync 365

Custom License Billing

With Sync 365 you have a range of options to generate the quantity of what you need to bill.

Custom License Ideas

  • Bill your managed users by one of the following:
    • Entra ID Licensed users
    • A group in Entra ID
    • Copying a Microsoft 365 License
  • Bill your user Mailbox Microsoft 365 Backups (Skykick, Backupify, Veeam Office 365 Backup, Cove Data Protection, Dropsuite) by:
    • User mailbox count
    • Licensed Entra ID users
  • Bill your email security provider by:
    • User mailbox count
  • Bill your custom bundles that get provided to managed users by:
    • Entra ID licensed users
    • User mailbox count
    • Entra ID group
  • Bill your signature management platform by (i.e. Exclaimer):
    • Entra ID group that has signatures applied


From using an Entra ID Group to bill for all your managed users, through to billing per mailbox or for all active Azure users.

  • Per Mailbox (Active user mailbox only)
  • Per Mailbox (shared mailbox only)
  • Per Mailbox (Shared and user mailboxes)
  • Linked to an Office 365 license count
    • You can select single or combine multiple licenses into the custom license
  • Based on the users in Office 365/Azure AD (additionally filtering by licensed and by the domain name in their UPN)
  • Based on a group in Azure AD
    • This will count users and devices
    • This will include nested groups
    • Microsoft will return all users in the group regardless of if they are licensed or active

Adding a custom license

  1. Open the company that you would like to create a custom license for
  2. Click the Custom Licenses button
  3. Click Add Custom License on the right side 

  4. Provide a name for the license and pick the type
    1. Count user mailbox
    2. Count shared mailbox (tick both of these to count both user and shared)
    3. Select a license from the company to copy its quantity
      1. Select either a single license or multiple licenses
    4. Entra ID Users
      1. Count only licensed users
      2. Count users with a specific domain name in their UPN
    5. Users in an Entra ID Group
      1. Enter the name of the group
  6. Click save

Your Custom License will now be displayed and you can map it like a normal license.

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