Consent Error – Administrator Has Not Granted Consent

Error: The user or administrator has not consented to use the application

This error occurs when the Sync 365 app hasn’t been granted proper consent within the customer tenant — either because the app was deleted or the GDAP permissions are misconfigured.

Cause: The Sync 365 License application needs Application Administrator rights to be granted via GDAP. If this permission is missing, consent fails — especially on first-time connections.

Resolution

1. Check the GDAP relationship:
   • Ensure the assigned group has the Application Administrator role
   • Make sure your Sync 365 delegated admin account is part of that group
2. Sync 365 will attempt to auto-consent the app once daily or when you click Refresh license counts on the customer’s company page
3. If the issue persists, re-grant partner center consent manually:
   • Go to Company → Delegated admin in Sync 365
   • Click Add → Grant partner center consent

If this doesn’t resolve the issue, contact support@sync365.app