Catalog Item # not found

Error: Catalog Item 14830 not found

This error occurs when trying to update an agreement and the SKU does not exist in the PSA.

Cause: A product referenced in your billing profile no longer exists or is marked inactive in your PSA (e.g., ConnectWise, Autotask, or HaloPSA).

Resolution

There are three ways to resolve this issue:

1. Update the Sync 365 billing profile
   • Go to the billing profile inside Sync 365
   • Update the product/service to match the correct active item from your PSA
2. Re-activate the product in your PSA
   • Open the PSA and locate the product/service that's inactive or deleted
   • Re-enable or re-create the product as needed
3. Change the billing profile on the mapped license
   1. Open the company in Sync 365
   2. Edit the license mapping and select a new billing profile

Once fixed, re-run the sync or wait for the next scheduled update.