Manage Sync 365 Alerts & Ticket Notifications

How to Manage Alerts from Sync 365

Sync 365 allows you to manage alert notifications via email or as PSA tickets. You can also exclude specific tenants to avoid unnecessary alerts.

To configure alert notifications:

  1. Go to Tools> Settings.
  2. Click Edit Profile  to manage general alert settings.
  3. Set the notification email address  and choose how often you'd like to receive alerts.

To receive alerts as PSA tickets:

  1. In Settings, click Edit Ticket Settings.
    1. If this sticks on a loading screen, it is usually an API permission error. Check required permissions here under your PSA
  2. Select the PSA company (typically your own) that the ticket should be logged under.
  3. Choose the priority  and service board/queue  where alerts should be sent.
  4. Click Save  and enable ticket notifications.

To exclude specific tenants from alerts:

  1. Click the Exclude Tenant  link in your settings.
  2. Select the tenants you don’t want to receive alerts for.

Tip:  Excluding unmanaged or test tenants is recommended to reduce noise and ensure alerts are focused only on relevant environments.

    • Related Articles

    • Exclude Tenants from notifications

      If you have a tenant in your partner center list that you do not manage and you are getting notifications for them, you can exclude the tenant so it stops the alerts. Go to Tools> Settings Click "Exclude Tenant" Select the tenant from the list and ...

    • How do I update my Billing Information such as Credit Card on file?

      You can do this by navigating to Login - Sync 365 (sync365license.com) which will be different login details to the Sync 365 App. If you have forgotten your password that you set when signing up, please click on 'Forgot Password'

    • Infrastructure Security Overview

      This article is aimed to provide an overview of how we secure our Sync 365 environment and the infrastructure that is used Location and Hosting provider Sync 365 is hosted in Microsoft Azure and is located in Australia datacenters. From a back ...

    • Multi Factor Authentication

      We recommend setting up Multi Factor Authentication on your Sync 365 user account after you have first logged in. You can do that by following these steps: Log into Sync 365 Click Tools> Settings Scroll down to User preferences and tick "enable multi ...

    • Logging into your billing account

      The billing account is tied to the user that did the initial checkout and is not connected to your Sync 365 app login. During your initial check out you would have been requested to create a password and this is for the billing account. If you are ...