Manage Sync 365 Alerts & Ticket Notifications

How to Manage Alerts from Sync 365

Sync 365 allows you to manage alert notifications via email or as PSA tickets. You can also exclude specific tenants to avoid unnecessary alerts.

To configure alert notifications:

  1. Go to Tools> Settings.
  2. Click Edit Profile  to manage general alert settings.
  3. Set the notification email address  and choose how often you'd like to receive alerts.

To receive alerts as PSA tickets:

  1. In Settings, click Edit Ticket Settings.
    1. If this sticks on a loading screen, it is usually an API permission error. Check required permissions here
  2. Select the PSA company (typically your own) that the ticket should be logged under.
  3. Choose the priority  and service board/queue  where alerts should be sent.
  4. Click Save  and enable ticket notifications.

To exclude specific tenants from alerts:

  1. Click the Exclude Tenant  link in your settings.
  2. Select the tenants you don’t want to receive alerts for.

Tip:  Excluding unmanaged or test tenants is recommended to reduce noise and ensure alerts are focused only on relevant environments.

    • Related Articles

    • Pre-Sales Frequently Asked Questions

      What PSA's (Professional service automation) tools does Sync 365 work with? Sync 365 currently integrates with: ConnectWise Manage Autotask (Datto Autotask) Does Sync 365 Integrate with My Microsoft Licensing Vendor? Sync 365 is vendor-agnostic and ...

    • Override start date for initial sync to your PSA

      When performing your initial set up of Sync 365 License, it is common that you would have already been billing your customers. One feature we have is to override the start date when you first set up your customers. This allows you to time the product ...

    • Exclude Tenants from notifications

      If you have a tenant in your partner center list that you do not manage and you are getting notifications for them, you can exclude the tenant so it stops the alerts. Go to Tools> Settings Click "Exclude Tenant" Select the tenant from the list and ...

    • Sync error log has "Addition Object Invalid" error

      If you are having issues with a license syncing to your agreement and you are seeing the error "Addition Object Invalid" this is typically caused by a mismatch in the effective date. This should be a rare occurrence, but you can check your agreement ...

    • Granular Delegated Admin Permissions - GDAP Overview

      This article explains how Granular Delegated Admin Permissions (GDAP) impact access to customer tenants and the requirements for full functionality in Sync 365. Microsoft Resources for GDAP Granular Delegated Admin Privileges (GDAP) Introduction - ...