Microsoft New Commerce Experience (NCE)

Microsoft New Commerce Experience (NCE) introduced different commitment terms, billing cycles, and cancellation rules for Microsoft 365 subscriptions. Sync 365 supports NCE billing by helping you map Microsoft subscriptions to the correct billing profiles and PSA agreements or contracts.

What changed with NCE

The main changes for CSP partners are:

• Subscriptions can have different commitment terms, such as monthly or annual.
• Subscriptions can have different billing cycles, such as monthly-billed or annual-billed.
• Licence reductions may be restricted outside Microsoft’s allowed cancellation or adjustment window.
• The same licence name can exist across multiple subscription terms.
• Annual and monthly terms may need different PSA products or prices.

How Sync 365 handles NCE

Sync 365 can display Microsoft 365 licences either as combined licence rows or as individual subscription rows.

When the same licence has different terms or billing cycles, use the Split option to show the underlying subscription rows separately. This lets you map each subscription to the correct billing profile.

When all subscriptions for a licence should be billed the same way, use Merge to combine them into a single licence row.

Split and merge subscription rows

• Split: separates a licence into its underlying subscription rows.
• Merge: combines subscription rows back into one licence row.

Use Split when different subscriptions need different billing profiles, prices, or PSA products. Use Merge when the same billing profile should apply to all subscriptions under that licence.

Default licence view

You can choose how Sync 365 displays licences by default.

1. Go to Tools > Settings.
2. Find Default licenses view.
3. Choose Licenses for the combined view, or Subscriptions for the subscription-level view.
4. Save your settings.

Recommended billing profile setup

For NCE, we recommend creating billing profiles that clearly show the commitment term and billing cycle.

Example naming format:

• M365 - Business Premium - M:M for monthly commitment, monthly billed.
• M365 - Business Premium - A:M for annual commitment, monthly billed.
• M365 - Business Premium - A:A for annual commitment, annual billed.

This makes it much easier to map each subscription row to the correct PSA product or service.

Direct CSP subscription details

Direct CSP partners can normally access more detailed Microsoft subscription information, including partner subscription IDs and tenant-side subscription IDs.

Sync 365 can display this subscription-level information and use it when mapping licences and subscriptions to billing profiles.

Indirect CSP subscription details

Indirect CSP partners may not have the same access to partner-side subscription data from Microsoft. Sync 365 will still use available tenant-side subscription information where possible.

If subscription data is limited, review the subscription rows carefully before approving billing.

Best practice

• Create clear billing profiles for each term and billing cycle you sell.
• Use Split when the same licence needs different billing treatment by subscription.
• Use Merge when all subscriptions can be billed as one combined licence count.
• Review subscription rows after renewals, upgrades, migrations, or term changes.
• Check Missing Billing Profile alerts before billing customers.

Related articles

• Split and merge subscriptions
• Billing Profile Naming Best Practices
• License Mapping/Configuration Options
• Missing Billing Profile alerts