Billing Profile Error – Invalid or Missing Product

Error: Billing Profile has invalid product / Error updating price of product

This error is related to mismatches between products in your PSA tool and your Sync 365 billing profile.

Cause: A product referenced in your billing profile no longer exists or is marked inactive in your PSA (e.g., ConnectWise, Autotask, or HaloPSA).

Resolution

There are two ways to resolve this issue:

1. Update the Sync 365 billing profile
   • Go to the billing profile inside Sync 365
   • Update the product/service to match the correct active item from your PSA
2. Re-activate the product in your PSA
   • Open the PSA and locate the product/service that's inactive or deleted
   • Re-enable or re-create the product as needed

Once fixed, re-run the sync or wait for the next scheduled update.