6- Congratulations And User Preferences

Created by Leon leon.b@sync365.app, Modified on Sat, 15 Apr 2023 at 03:25 AM by Leon leon.b@sync365.app

Congratulations, you have now set up your customers, your profiles and mapped your licenses to your PSA agreements.

From here, we will be automatically synchronising changes and saving you time and money!

We believe the best way to save you money is by managing by exception. This means, instead of having to reconcille your licenses, check through everything, we want alerts to fix up items that are missing or that we need to bill customers.

To assist you in this, we have a range of notifications that we recommend setting up.

Notification preferences

Go through to Tools and Logs > Settings, to configure your notifications.

Here you can set the email for the notifications to go to, and the frequency you would like to receive them

We recommend turning on the following.

  • No billing profile assigned = Notify when there is no billing profile linked to a license.
    • Used to ensure you are billing for licenses you supply and newly added license SKU's are detected
  • Unused licenses = Alert when there is licenses not assigned to an account.
    • Used to allow you to cancel unused licenses that the customer no longer needs or is using
  • Invalid Auth Notification
    • Used to alert if we are having issues retrieving data from Microsoft for your account
  • Tenant not added notification = Alerts if you have tenants in your Partner account that are not added to Sync 365 License
    • Used to save you from mistakenly not billing new customers that you onboard to Microsoft 365
  • Notification for shared mailboxes with licenses assigned = This notification will let you know for any added customers shared mailboxes that have licenses assigned to them.
    • Perfect to catch those accounts you have closed down but not removed the licenses from!
    • Any Shared mailboxes you have that need a license, you can exclude reporting on that license type for that tenant via the exclude link

In this section you can also click on "Exclude Tenant" to exclude a tenant from alerts. For example if there is a tenant you have in your partner list, but you dont have access to and wont be using them in the software, you may get some alerts about not being able to get their license details. This will exclude them from the alerts.

User Preference Options

Your user preference options do the following:

Ticking “Delegated Admin” will default the add company page to have delegated admin selected by default (On by default)

Ticking “Show names on invoice” will default the option when linking your Office 365 license to have this option on by default.

Here you can also specify your currency symbol and timezone.

Monthly Report and End User Portal Logo

Upload a logo with a max dimension of 502x81 pixels to go on the monthly report.

If you schedule a monthly report for a customer tenant, it will use this logo in the header.
Additionally, if you are a direct CSP partner and have the end user self service portal adding, this will also be the logo that displays when your customer end user logs in.

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